***PLEASE NOTE THAT FROM NOW, ALL OUR OUT OF STOCK ITEMS WILL BE SHIPPED DIRECTLY BY OUR DISTRIBUTOR.THAT MEAN THAT WE WILL REMOVE VAT FROM THIS ITEMS AND YOU THE COSTUMERS WILL BE THE SOLELY RESPONSIBLE TO ACCOMPLY WITH VAT REGULATION OF YOUR COUNTRY***
Domestic Shipping Information - Italy
Shipping Cost:
Shipping costs are calculated at the time of purchase and will be displayed to you in your total prior to any credit card information entry.
Domestic Shipping Methods:
We offer shipping through DHL or Poste Italiane. Items containing fuel must be shipped via DHL Ground.
Rush Delivery:
Expedited delivery is not available for all orders, so if you require such delivery please contact us in advance to check availability.
Domestic Delivery Time:
Please allow 2-3 days for delivery. Although average delivery time is typically less than 5-days after your order is completed, we ask that you allow additional time to compensate for any slowdowns within the postal service. We ask that you give us as much advance notice as possible to make sure we meet your delivery deadline. Please allow additional time for orders being shipped outside of the Italy.
Shipping Warehouse:
All shipments are FOB Origin / FOB Shipping Point.
Shipping Miscalculations:
In the rare event that shipping charges are erroneously calculated due to a communications error, or any other cause, you will be contacted and the charges will be corrected.
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International Shipping Information - Outside Italy
International Shipping Methods:
We offer international shipping to any global destination through DHL (where available) and the Italy Postal Service.
International Shipping Restrictions:
We are unable to ship lighter fluid or any items containing lighter fluid outside of the European Union. If you order an item containing lighter fluid we will remove the fluid prior to shipping the order.
International Shipping Fees:
Shipping fees are calculated automatically when you place your order.Please note that there is an insurance surcharge for all items containing precious metals, such as Sterling Silver lighters.
International Free Shipping:
Free or discounted shipping is available for orders over 80€ only for EU Zone.
Rush Delivery:
Expedited delivery is not available for all orders, so if you require such delivery please contact us in advance to check availability.
International Delivery Time:
Please allow at least 10 days for delivery. Average international delivery time is typically less than 10-days after your order is completed, but we ask that you allow additional time to compensate for any slowdowns within the postal service or customs inspections. We ask that you give us as much advance notice as possible to make sure we meet your delivery deadline.
Shipping Warehouse:
All shipments are FOB Origin / FOB Shipping Point.
Shipping Miscalculations:
In the rare event that shipping charges are erroneously calculated due to a communications error, or any other cause, you will be contacted and the charges will be corrected.
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Shipping Discounts:
Shipping discounts are usually not available outside of the EU, however there can be specific promotions in effect for outside territories from time to time. Fuel and items containing fuel are not eligible for shipping discounts, except for Zippo Candle Lighters, Zippo Multi Purpose Lighters (MPL & MiniMPL) and Zippo Outdoor Utility Lighters.
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Returns & Exchanges:
We guarantee your satisfaction! All orders are protected by our money back guarantee, allowing you to return defective or damaged merchandise for a full refund. Personalized items which are defective or damaged may be exchanged. All defective or damaged merchandise must be reported by phone or email within 7-days of delivery, and then returned to our warehouse within 10-days of delivery. In addition to our satisfaction guarantee, many of the products we sell offer extended product warranties. Zippo offer lifetime warranties, ensuring multiple layers of customer satisfaction. Please contact us in the event you would like to initiate a return.
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Backorders:
If a product you order is out-of-stock you will be notified. Upon notification you will be presented with a variety of options allowing you to choose your preferred resolution. We take pride in the personal yet professional level of customer service we offer, and we will work hard to ensure you are fully satisfied in any event.
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Order Changes:
We will make every effort possible to accommodate your change order requests, but we are unable to guarantee that we can change an order once it has been accepted. If you would like to change your order in any way after you have submitted it there could be additional fees involved (€30 Order Modification Fee).
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IMPORTANT: Our company uses an innovative economic policy for the maximum reduction of management costs, virtually eliminating the cost of stock and holding stocks for the benefit of the prices offered to the public, that this may be the best in the market. The timing of delivery will vary from 3 days to 3 weeks, the availability indicated on the articles and means at our warehouse at our suppliers.
