We want you to enjoy your trip to Lightertek every time you visit the store. And that hospitality extends to the website too. If you’ve come here with a question or comment, we're here to listen.

This section contains some Frequently Asked Questions (FAQs) that we are often asked. If you’re looking for the answer to something, check out the link at the bottom of the page

And if you don't find what you need, feel free to contact us. Here are the best ways to reach us.

Email & Physical Address

Contact Lightertek
Lightertetek di Pezzuto Junior
Via Stradonetto 40/4
65128,Pescara
Italy

Lightertek Mail
info@lightertek.com
or you can use the Contact Form

Phone Us

Retail Customer Relations
(+39)347 7798921
Mon – Fri 9 AM – 6 PM (CET) Sat – 10 AM – 16 PM (CET)

Warranty

Zippo Warranty

• Remove the inside unit from the lighter and allow the fuel to evaporate for two or three days. Replace the inside unit in the lighter case.
• Package lighter securely in an oversized box or padded shipping bag (large packages are less likely to be lost or misplaced in transit.) Multiple lighters may be sent in one package. 
• Include your name, address, telephone number and email address on a note inside the package.
• Insure your package, send via a trackable method, to the distributor/service center for your country.

Click here for listing or to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein
 
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Our Repair Clinic performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the lighter beyond repair.

Do not affix materials to the lighter as they could damage the finish.
Examples include:

• Address labels or tape
• Rubber bands
• Safety or straight pins

Please do not attempt to re-attach emblems yourself, as the surface of the lighter may be damaged in an attempt to remove the glue.

Note:
These instructions do not apply to Zippo Utility Lighters or the BLU Lighter. Follow the appropriate instructions.


Click here to view the International Utility Lighter Repair instructions.